Return/Exchange Policy

Returns, Refunds & Exchanges

Some of our products are custom printed when ordered so we can provide more options to you, the consumer. Because of that, these custom orders cannot be returned or exchanged unless they arrive damaged or defective. If this is the case we will work to have a replacement sent as soon as possible.

Custom items will be noted on that products page.

For non-custom products, our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. See shipping address below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@igotmineshop.com 

Exchanges for non-custom items
If you need to exchange it for the same item, send us an email at info@igotmimeshop.com and send your item to: 
Selery Fulfillment, 1809 W Frankford Rd #160, Carrollton, TX 75007, United States

You will be responsible for paying for your own shipping costs for returning your item. 

Return shipping 
To return your product, you should mail your product to: Selery Fulfillment, 1809 W Frankford Rd #160, Carrollton, TX 75007, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.